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The Server is responsible for the overall dining experience of each guest. The Server plays a key role in creating the vibe and an environment where our guests feel relaxed and engaged. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests cant wait to come back. Your passion for the guest experience is the cornerstone of our success. Here are a few of the duties, we will discuss more in person:
Knowledge of the lounge/patio including all products, menus and promotions be able to relate all information in appealing and informative manner to all guests
Knowledge of property including property information, amenities and hours of operation
Table service: taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen while following all standards as it pertains to each task
Delivery of food & beverage to tables in the dining room
Processing bills and taking payment
Handling guest concerns with and without the support of the management team
Providing the highest quality of service at all times and in all guest interactions
Clearing, setting, polishing and cleaning tables, glassware & utensils
Preparation and cleanliness of dining room & service stands before, after & during each service
Proper adherence to all cash handling procedures as outlined in company policies
Correct use of POS system, adhering to all company standards and policies
Ensure food is presented with exceptional level of detail prior to delivering to guests
Ensure every guest leaves wanting to return by providing a hospitable guest experience
Give the guest suggestions/recommendations for food & drinks based on their wants or needs
Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, formal or French service
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items including daily specials for customers
Wine and Stewarding/Serving Skills
- Present, open, pour and serve wine in appropriate wine glassware
- Order and maintain inventory of wines and wine glassware
- Describe and advise on wine selection
Essential Skills
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Set tables
- Replenish condiments and other supplies at tables and serving areas
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Assist customers with special needs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Restaurant
Weight Handling
- Up to 13.5 kg (30 lbs)
Business Equipment and Computer Applications
- Point-of-sale system
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