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Duties:
- Work directly with the public
- Guest check in/checkouts
- Telephone answering & bookings
- Light housekeeping of lobby area
- Breakfast maintenance & cleanup
Work Hours:
- 8 hour shifts with paid lunch.
- Shifts 7 a.m. to 3 p.m. OR 3 p.m. to 11 p.m.
- Must be able to work weekends (rotational)
Computer knowledge is an asset
Health benefits are now available
Safe Food Handling Course Certificate an asset
Essential Skills
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Basic computer skills (will train)
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