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Duties and Responsibilities include but is not limited to:
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and provide instructions to Guests
Keep records of room availability and guests' accounts.
Perform bookkeeping activities, such as balancing accounts.
Post charges, such those for rooms, telephone calls or any other hotel purchases.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the checkout process.
Advice housekeeping staff when rooms have been vacated and ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
**Experience is an asset but not necessary.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
- Hotel
- Hospitality industry
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Database software
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
- Hotel Soft