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Lead and direct the team to ensure the smooth operation of front desk functions.Checks guest in and out of the hotel perform daily front desk agents duties. Ensure all duties are completed in a timely and organized manner .Resolve guest and associate complaints and issues.Maintain professional business confidentially as required.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Transportation/Travel Information
- Own transportation
- Own vehicle
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
Work Setting
- Motel
Work Location Information
- Urban area
Security and Safety
- Bondable
- Credit check
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
- Basic accounting
- Basic bookkeeping
Business Equipment and Computer Applications
- Word processing software
- Computerized bookkeeping systems
- Computerized reservation system
- Basic computer skills (will train)
- Hotel Soft
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