Job Order Details
	Description
	Job Order #:	5192693	Posted:	28-Feb-2012
	Job Title:	Service Writer/Advisor
	Location:	REGINA
	Details:	Famous World known brand looking for someone to take great care of its customers. Major Duties and Responsibilities: -2 plus years experience in a service or equipment or vehicles environment -Able to use computers and point of sale equipment Saturday work on a rota -Service Department Operations -Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. -Diagnose problems accurately, and clearly describe them on the repair order. -Estimate costs and completion times at point of sale. Clearly communicate them to customer. -Assign jobs to technicians based on skill level and current resource utilization. -Review work-in-progress to ensure quality and timeliness. -Assist with P&A Sales -Occasionally assist technicians when they are having difficulty performing service work. -Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts. -Perform cashier functions, as needed. -Make estimates for internal and wreck repairs. -Open & close all customer paid, warranty, and internal repair orders. -Become familiar and efficient with all phases of the computer system required for service & parts management. -Customer Service -Provide superior customer service to both internal and external customers. -Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met. -Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right. -Give special attention to repeat repairs to ensure the situation is corrected. -Avoid making commitments which can not (or likely will not) be met. Set customers expectations to a level where they will likely be met
	# of Positions:	1
	Employment Terms:	Full Time
	Apply by Date:	09-Mar-2012
	Requirements
	Experience:	3-5 Years
	Application Information
	How to Apply:	Apply online at http://www.adecco.ca/en/jobs/administrative-clerical/ca_en_2_026533_3305/service-writer-advisor
	Employer Name:	Adecco Employment Services (Regina)
	Employer Address:	1844 SCARTH ST, REGINA, SK, CANADA, S4P 2G3
	Contact Name:	Adecco