|Job Order Details|
|Job Order #:||5192693||Posted:||28-Feb-2012|
|Job Title:||Service Writer/Advisor|
Famous World known brand looking for someone to take great care of its customers.
Major Duties and Responsibilities:
-2 plus years experience in a service or equipment or vehicles environment
-Able to use computers and point of sale equipment
Saturday work on a rota
-Service Department Operations
-Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
-Diagnose problems accurately, and clearly describe them on the repair order.
-Estimate costs and completion times at point of sale. Clearly communicate them to customer.
-Assign jobs to technicians based on skill level and current resource utilization.
-Review work-in-progress to ensure quality and timeliness.
-Assist with P&A Sales
-Occasionally assist technicians when they are having difficulty performing service work.
-Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
-Perform cashier functions, as needed.
-Make estimates for internal and wreck repairs.
-Open & close all customer paid, warranty, and internal repair orders.
-Become familiar and efficient with all phases of the computer system required for service & parts management.
-Provide superior customer service to both internal and external customers.
-Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
-Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
-Give special attention to repeat repairs to ensure the situation is corrected.
-Avoid making commitments which can not (or likely will not) be met. Set customers expectations to a level where they will likely be met
|# of Positions:||1|
|Employment Terms:||Full Time|
|Apply by Date:||09-Mar-2012|
|How to Apply:||Apply online at http://www.adecco.ca/en/jobs/administrative-clerical/ca_en_2_026533_3305/service-writer-advisor|
|Employer Name:||Adecco Employment Services (Regina)|
|Employer Address:||1844 SCARTH ST, REGINA, SK, CANADA, S4P 2G3|