Job Order Detail

Description

As a Customer Support Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendastas platform, products, and services.

*Note this role will require the selected candidate to work 4PM through to 12AM or 12AM through to 8AM to support international Partners.

Responsibilities
Work with Sales and the Onboarding Success Manager to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Create strong first impression for new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service
Answer inbound communication to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Be the expert in Vendastas offeringsproviding information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass on feedback from Partners on product development suggestions, escalating issues as necessary
Work with the Success team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary
Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

Skills & Qualifications
3+ years experience in customer service and/or support; preference given to software or technology setting
Proper phone/email etiquette, and ability to speak and write clearly and accurately
Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict