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Express Employment Professionals is searching for 6 "remote-based" IT Help Desk Technical support individuals to start immediately.
Please Note: This is a temporary / contract role expected to be about 4 months long
These positions are temporary (up to 4 months).
PRIMARY JOB FUNCTIONS are to:
o Provide Help Desk technical maintenance support
o Install, upgrade and initiate new hardware and software implementation.
o Ensures network security measures and provisions are maintained.
MUST HAVE ABILITIES
o Strong understanding on hardware and software systems
o Excellent interpersonal skills
o Must be able to clearly communicate and articulate instructions in English
o Adept at problem solving
QUALIFICATIONS REQUIRED:
o A Certified IT Diploma or IT Technologist Certification or equivalent
o Previous IT help desk and IT client support experience
Other day to day duties include:
Troubleshooting & Support:
o Hardware and software issues experienced by users
o Hardware and software maintenance support
o Investigates/analyzes reported problems
o Network Security
o Maintaining network accounts
o Documentation, prioritization and escalations of "tickets"
o Provides back-up services
Equipment Maintenance:
o Software and equipment configuration
o File and data transfer
o Application certification
o Proper documentation of all equipment records, changes and upgrades
Working Hours: Monday to Friday 8 am to 5 pm
Computer and Technology Knowledge
- Database software
- Hardware
- Networking hardware
- File management software
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
Transportation/Travel Information
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Information Systems Professional (ISP)
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
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