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Associate Technical Account Manager

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Job Order #: 5796230

NOC: 2282
Employer Name:
YARDI CANADA LTD.
Wage/Salary Info:
commensurate with experience and education
Posted Date:
14-Apr-2021
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
University Bachelor's Degree
Experience:
1-2 Years
Apply By:
14-May-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
YARDI CANADA LTD.
Contact Name:
Human Resources
Contact Email:
Saskatoon.CSDcareers@yardi.com


Description

Yardi Canada is looking for a motivated individual to join the Breeze team in Saskatoon as an Associate Technical Account Manager.  In this role, you will assist Yardi clients via phone, email and live chat to provide support and promote client satisfaction.  Associate Technical Account Managers are organized, strong communicators with technical proficiency and some knowledge of the Property Management industry and Yardi products.

Responsibilities
    Implement Yardi Breeze by assisting clients with system setups, training and technical support
    Research and troubleshoot escalated application issues
    Maintain knowledge of Yardi products
    Follow company policies to maintain SAAE16 and PCI compliance
    Effectively communicate with the client, account management and other team members
    Fulfill support inquiries requested by clients
    Complete tasks in a timely in support of client expectations
    Follow best practices for Yardi products and service support
    As appropriate be available for clients during evenings, weekend and holidays

Requirements
    Bachelors degree in Business or related degree
    Prior customer service support experience
    Previous software of technical support experience desirable
    Knowledge of generally accepted accounting principles desirable
    Strong verbal and written communication skills
    Ability to provide support via phone, email and live chat
    Regular attendance and a regular work schedule is an essential function of the job

Beyond competitive salaries, comprehensive benefits, professional development opportunities and profit sharing, this role enjoys an 8:00a to 5:00p Monday to Friday shift working on a vibrant, collaborative team.

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Internet
Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Provide advice and training to users in response to identified difficulties
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Attention to detail
 - Sitting
Security and Safety
 - Basic security clearance
 - Criminal record check (abstract)
Own Tools/Equipment
 - Computer
 - Printer
 - Internet access

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