Job Order Detail

Description

Reporting to the Operations Manager, Corporate Registry this position is responsible for the following responsibilities including:

-Provides support to the Corporate Registry Operations team, management, and customers in the use of the RegSys back office and customer portal applications, which includes identifying issues with the applications, researching and testing possible solutions, and documenting the issue and possible resolutions.    
-Researches errors contained in the database that are identified by customers or others to determine the source of the error.  Determines the appropriate action, including recommending and/or making a correction to the information in the Registry, if appropriate.
-Makes configuration changes to the RegSys application including content, submission and correspondence forms, as well as templates and enquiry processes.
-Actively participates in organizational system release activities, which may include development of test plans, performing testing activities for standard application testing, reporting on test results, and performing User Acceptance Testing.
-Identifies and implements opportunities for customer service enhancements and employee work process enhancements through development and recommendation of policy, procedure, communication and system changes.
-Supports the Operations Manager and Product Manager in defining business requirements and acts as the liaison between the software vendor and the business unit to collect and document the requirements of the business.
-Communicate with and assist customers regarding escalated customer system support issues. Includes the investigation into the issue, identification of solution, and providing first line support to customers to complete submissions online or by paper.

To view and apply for our open position please visit www.isc.ca/careers to see full job posting, including a list of position requirements and core competencies.