Job Order Detail

Description

SGI believes that effective collaboration happens by thinking beyond the role and division, being clear on decisions and accountabilities, building relationships while being open minded and respectful and driving action forward to put the best interests of SGI first. The successful individual for this role will be a team player that buys into this mindset and embodies SGI's vision, missions and values.

We are looking for a permanent full time Service Desk Administrator to join our IT team at our Regina Head Office location. The Service Desk Administrator (SDA) is the first point of triage for any technical issues experienced by SGI end users. You will be responsible for responding to incoming phone calls, emails, or any method of incident reporting. You will also be responsible for fulfilling service request and incidents relating to information services, applications, access, hardware and software for all IT assets within the organization. As the SDA you will be required to technically troubleshoot problems ranging from hardware or software issues, system or network access, operating system problems, and all computer peripherals or mobile devices used within SGI.  You will be a catalyst for identifying and resolving problems for an end-user and coordinate with or escalate requests or incidents to other IT teams in the organization. You will need to multi-task and manage multiple ongoing incidents, while maintaining the service level objectives.

Requirements

Candidates must bring the education and experience to succeed in this unique opportunity - after all, we're counting on you.  We are looking for candidates who have a two-year diploma from an accredited post-secondary education institution in an Information Technology field of study. Candidates should have at least two years relevant experience. Alternative combinations of relevant education and experience may also be considered.