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Express Employment Professionals is searching for an IT Helpdesk & Support Technician located in Prince Albert, SK. This is a temporary / contract role expected to be about 4 months long.
The Primary Job Functions are to:
Provide Help desk technical maintenance and support
Install, upgrade and initiate new hardware and software implementation.
Ensure network security measures and provision are maintained.
Must have abilities:
Strong understanding on hardware and software systems
Excellent interpersonal skills
Must be able to clearly communicate and articulate instructions in English
Adept at problem solving
Qualifications Required:
A Certified IT Diploma or IT Technologist Certification or equivalent.
Previous IT help desk and IT client support experience.
Other day to day activities Include:
Troubleshooting & Support:
hardware and software issues experienced by users.
hardware and software maintenance support
Investigates/analyzes reported problems.
Prioritizes competing problems.
Network security
Maintaining network accounts.
Documentation, prioritization and escalations of "tickets"
Provides back-up services
Equipment Maintenance:
Software and equipment configuration
File and data transfer
Application certification
Proper documentation of all equipment records, changes, and upgrades.
Working Hours: Monday to Friday 8 am to 5 pm
Computer and Technology Knowledge
- Word processing software
- Database software
- Hardware
- Networking software
- Networking hardware
- File management software
- Electronic scheduling software
- Programming software
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Significant use of memory
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