Job Order Detail

Description

JOB SUMMARY:

This is a job share opportunity from June 1, 2021 - June 1, 2022

The employee in this classification is responsible to act as the primary contact for internal customers and is responsible for the coordination and scheduling of our mobile test crews to travel around the province testing safety equipment.  The employee will be required to communicate with various field staff across the organization on the testing schedules of the safety equipment in their areas.  

KEY ACCOUNTABILITIES:

    Provide excellent customer service to internal customers, while following corporate quality guidelines
    Determine customer needs by utilizing precise questioning techniques
    Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
    Receive, distribute and prepare incoming and outgoing communications internal to the corporation
    Maintain files and records associated with the department
    Assist with the development of training for the department
    Perform data entry functions as required
    Participate in continuous educational and professional development as required
    Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

    Bachelors Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;
    Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
    Ability to cooperate and deal tactfully with other staff and the public
    Aptitude for accuracy and detail
    Ability to implement and make sound decisions
    Ability to use standard corporate software applications (Microsoft, SAP, etc.)
    Ability to provide extraordinary customer service for all internal and external customers
    Ability to work independently or as part of a team