Job Order Detail

Description

Are you seeking a career that offers endless potential and makes a difference in the community? Look no further! As an Advisory Team Lead at Affinity Credit Unions Davidson & Kenaston Advice Centres, youll be an integral part of facilitating the remarkable member experience we strive for in the fast-changing banking industry.

What you'll do
- Focus on quality of member experience  by aligning sales targets, cross-selling and driving employee engagement
- Deliver member-centric sales coaching and serve as development resource for employees at the location
- Look after day-to-day operations of advice centre
- Manage change within the department, advice centre and the credit union
- Ensure adherence to Risk & Compliance strategies
- Monitor performance of the team, ensuring effectiveness through cost, volume, service and sales tracking and benchmarking
- Advance the well-being of real people while deepening current member relationships and recruiting new members

What you'll get
- The training and mentorship you need to be great
- A competitive salary, plus variable incentive pay
- A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
- Countless opportunities to advance your career within the credit union

What you've got
- Post-secondary diploma or degree in a related field plus 3 years of related experience, or an equivalent combination of education and experience
- Ability to lead, engage and coach employees, set clear expectations and hold team accountable
- Experience in making product and service recommendations and referrals
- Advanced knowledge of Affinitys products and services
- Advanced digital literacy across a broad range of digital channels and devices

We cant wait for you to fully unbank yourself and join the Affinity team!