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We're currently seeking an Inside Sales Representative to join our sales team.
Responsibilities & Accountabilities
Confers with customers by telephone, e-mail, or in person to provide information about products or services, book and enter loads, and obtain details of complaints.
Quotes and negotiates freight rates with customers.
Communicates quoted rates and work orders to dispatchers, drivers, and other relevant employees.
Plans movement of deck freight within Canada and the United States.
Monitors driver and equipment locations and utilization to coordinate service and schedules and minimize empty miles.
Maintain constant communication with customers, drivers, management and fellow employees to ensure complaints and conflicts are identified and resolved.
Maintains up-to-date knowledge of freight markets and pricing.
Checks to ensure that appropriate changes were made to resolve customers problems.
Updates and modifies shared load schedule spreadsheet.
Nurtures customer relationships by resolving issues or complaints and provide great customer service.
Consults customers regarding the customs and border crossing processes and the most efficient ways of constructing or loading freight
Other duties as assigned.
Please view full job description at https://qline.bamboohr.com/jobs/view.php?id=55