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RESPONSIBILITIES
1. Provide exceptional customer service both over the phone and face-to-face for internal and external customers.
2. Perform account reconciliations.
3. Perform Petroleum price changes and control petroleum margins.
4. Maintain customer cardlock cards.
5. Enter truck delivery tickets.
6. Accurately and efficiently process data in BRIC.
7. Other duties as assigned.
REQUIREMENTS
The successful candidate will display good customer service skills and enjoy working with the public both in person and over the phone. Computer skills and proficient with Microsoft Office programs such as Word and Excel considered an asset. Must be bondable.
Essential Skills
- Numeracy
- Oral communication
- Working with others
- Job task planning and organizing
- Computer use
- Continuous learning
Technical Terminology
- Business
Specific Skills
- Sort, process and verify applications, receipts and other documents
- Provide general information to clients and the public
- Compile data, statistics and other information
- Receive and forward telephone or electronic enquiries
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Spreadsheet software
- Excel
- Database software
- General office equipment