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This position is located in SaskTel's Customer Support call centre located at 446 - 2nd Avenue North in Saskatoon.
In this role you will receive incoming calls from customers and you are the prime contact to resolve technical issues customers have with their services. You will use your technical knowledge to analyze, test and repair situations using different data applications. In some cases you will be responsible to escalate calls to the next level of support. You will create trouble tickets to document all of the reported customer issues. You are accountable to provide a high level of customer service while resolving customer complaints or issues.
You have a chance to work with a variety of SaskTel products such as Internet, Max, home phone service and wireless services. There are a few different departments that you will work in throughout your employment as a Service Technician. Service Technicians work with external customers, internal SaskTel customers and with consumer and business customers.
These positions are of a casual part-time nature, therefore, SaskTel does not guarantee a set number of work hours per week. Hours are scheduled according to business needs and currently average 24 hours per week. Hours of operation: Monday to Sunday 7:00am to 11:00pm.