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SUMMARY:
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
DUTIES & RESPONSIBILITIES:
Greet customer promptly and gather prescription information according to Standard Operating Procedures
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTCs, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
Draw customer attention to literature or information as required
Managing customer inquiries both in person and over the phone
Adhere to all confidentiality and privacy requirements
Skills & Qualifications
High School Diploma
Diploma from a Pharmacy Assistant accredited course preferred
Previous Pharmacy Experience preferred
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Supervise and direct activities of other medical technologists or technicians
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