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Service Technician

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Job Order #: 5808272

NOC: 6552
Employer Name:
Highline Manufacturing Ltd.
Posted Date:
06-Oct-2021
Location:
VONDA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
3-5 Years
Apply By:
22-Oct-2021
How to Apply?:
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Employer Name:
Highline Manufacturing Ltd.
Employer Address:
 
HWY 27
VONDA,SK
CANADA
S0K4N0
Contact Name:
Human Resources
Contact Phone:
306-275-2300
Employer Website:
www.highlinemfg.com


Description

Highline Manufacturing is a fast-paced, dynamic subsidiary of Bourgault Industries Ltd.  We are located in Vonda, Saskatchewan (near Saskatoon) and manufacture high quality, need-driven, agricultural and industrial equipment.  We focus on our customer at all levels of our business.

Highline offers competitive pay, health & dental benefits, a company-matching RRSP, and more! At Highline, we believe our team members are essential to our success. If you're ready to join a world-class team that values your contributions, apply now!

We are looking for a hands-on, self-motivated individual to join our Customer Service team!  This position involves both customer service support and hands-on field support.

Responsibilities:
- Provide dealer/customer support for all Highline products  on site or by phone
- Provide dealer/customer training at Dealer Day events or other training functions
- Engineering/Marketing of customer feedback with the purpose of resolving field related concerns
- Receive/process parts orders to ensure customer needs are met
- Competently assess warranty claims and work toward elimination of the root cause
- Provide field service support for customers

Qualifications:
- Degree or diploma in an agricultural/mechanical field (e.g. Agricultural Equipment Technician)
- A minimum of 3 years experience providing customer service, technical support, or related problem solving
- Strong customer service orientation, with an ability to provide professional, solution-focused support
- Extensive knowledge of agricultural equipment (knowledge of Highline products is a strong asset)
- Ability to operate and repair ag equipment
- Ability to work both work independently and as part of a team
- Ability to think critically and analytically solve problems
- A balance of practical experience and creativity
- Ability to work in an environment that supports self-directed behavior and decision making
- Welding & fabrication skills are an asset

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