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Highline Manufacturing is a fast-paced, dynamic subsidiary of Bourgault Industries Ltd. We are located in Vonda, Saskatchewan (near Saskatoon) and manufacture high quality, need-driven, agricultural and industrial equipment. We focus on our customer at all levels of our business.
Highline offers competitive pay, health & dental benefits, a company-matching RRSP, and more! At Highline, we believe our team members are essential to our success. If you're ready to join a world-class team that values your contributions, apply now!
We are looking for a hands-on, self-motivated individual to join our Customer Service team! This position involves both customer service support and hands-on field support.
Responsibilities:
- Provide dealer/customer support for all Highline products on site or by phone
- Provide dealer/customer training at Dealer Day events or other training functions
- Engineering/Marketing of customer feedback with the purpose of resolving field related concerns
- Receive/process parts orders to ensure customer needs are met
- Competently assess warranty claims and work toward elimination of the root cause
- Provide field service support for customers
Qualifications:
- Degree or diploma in an agricultural/mechanical field (e.g. Agricultural Equipment Technician)
- A minimum of 3 years experience providing customer service, technical support, or related problem solving
- Strong customer service orientation, with an ability to provide professional, solution-focused support
- Extensive knowledge of agricultural equipment (knowledge of Highline products is a strong asset)
- Ability to operate and repair ag equipment
- Ability to work both work independently and as part of a team
- Ability to think critically and analytically solve problems
- A balance of practical experience and creativity
- Ability to work in an environment that supports self-directed behavior and decision making
- Welding & fabrication skills are an asset