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1) Plan, organize, direct, control and evaluate daily operations
2) Manage staff and assign duties
3) Determine merchandise and services to be sold and implement price and credits policies
4) Locate, select and procure merchandise for resale
5) Develop and implement marketing strategies
6) Plan budgets and monitor revenues and expenses
7) Address staffing requirements, including recruit, hire and supervise staff and/or volunteers
8) Resolve problems that arise, such as customer -complaints and supply shortages