Job Order Detail

Description

Provide exceptional customer service to all suppliers, customers, service technicians and other Dealership personnel.
    Recognize and appreciate the role the Parts Advisor plays as a support to the Sales and Service departments.
    Cultivate excellent relationships with all suppliers, internal and external customers and dealership personnel.
    Strive for continuous improvement in terms of customer service quality, responsiveness, solutions, communication, efficiency and effectiveness.

Front Counter
    Greet customers courteously and with a smile.  Acknowledge those in line.
    Help customers with tips, specs, and simple installs like wiper blades, air filters, etc.
    Quote retail pricing, availability, and return policy when applicable.

Orders
    under-promise and over-deliver
    Determine whether parts needed are keeping a vehicle down, or are safety related. These types of parts should be placed on a priority order list or air delivery.
    Larger items that are also a priority can be paced on a supplemental group order (3-5 days).
    Any item that is not a priority can be placed on ground order.

Display
    Dust display and replenish stock weekly.
    Everything on display must be tagged with pricing and part numbers.

Inventory
    Perpetual inventory as per weekly schedule.
    Perform bin maintenance such as re-labeling, bin positioning, and dusting as required.

Tech Counter
    Cover technicians counter as required.

Shipping and Receiving
    Cover for shipping as required.
    Assist when necessary.

Maintenance of Work Area and Computer
    Keep a clean, organized work space. Keep computer maintained and up to date.
    Maintain computer files such as Parts Bulletins, Tech Service Bulletins, and Accessory Bulletins, etc.