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Customer Care Associate

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Job Order #: 5812166

NOC: 6552
Employer Name:
SecurTek - A SaskTel Company
Wage/Salary Info:
As per CBA. $13.80-$14.71 to start. Step every 6mo to max $19.16.
Posted Date:
15-Sep-2021
Location:
YORKTON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
24-Sep-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
SecurTek - A SaskTel Company
Employer Address:
 
70 FIRST AVE N
YORKTON,SK
CANADA
S3N1J6
Contact Name:
SecurTek HR
Contact Email:
securtek.hr@securtek.com
Employer Website:
securtek.com


Description

Can you provide outstanding customer service?

This position is in Yorkton's state of the art customer contact centre. You will be responsible for providing quality customer service to answer inquiries from customers by utilizing inbound and outbound calling.

Hours of the department are subject to change as per the CBA, but are currently Mon-Fri 8am-6pm.

Typical Duties:
- Respond and handle inquiries and concerns from customers, dealers, outside contractors and agencies with a focus on quality customer service.
- Utilize methods to save customers who are wanting to cancel.
- Recommend solutions for the sale of products and services.
- Handle and confirm billing inquires.
- Take customer payments.
- Prepare written communications.
- Performs data entry of customer information.

Qualifications:
- Grade 12 Diploma and/or 1 year call centre or related customer service or sales experience.
- Working knowledge of PCs and a typing speed of at least 25-45wpm.
- Excellent communication skills, both written and verbal, and strong listening and negotiating skills.
- Ability to handle positive and negative customer interactions with diplomacy, tact, courtesy and a positive tone of voice.
- Successful applicants will be required to provide a criminal record check prior to employment.

SecurTek offers a variety of opportunities for advancement within a supportive and challenging environment. We offer health, dental, and vision benefits, paid sick days and an excellent pension program.

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