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Languages
English
Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
7 months to less than 1 year
Security and Safety
Bondable, Criminal record check
Transportation/Travel Information
Own transportation
Work Conditions and Physical Capabilities
Standing for extended periods, Work under pressure, Attention to detail
Work Location Information
Rural area, remote location
Personal Suitability
Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability
Business Equipment and Computer Applications
Multi-line switchboard, Word processing software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet, Internet
Specific Skills
Register arriving guests and assign rooms.
Process group arrivals and departures.
Take, cancel and change room reservations.
Provide information on hotel facilities and services.
Provide general information about points of interest in the area.
Investigate and resolve complaints and claims.
Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms.
Maintain an inventory of vacancies, reservations and room assignments,
Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying).
Answer telephone and relay telephone calls and messages.
Provide customer service, Perform light housekeeping and cleaning duties, Handle wake-up calls.
Assist clients/guests with special needs.
Work Setting
Hotel, motel, resort