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Customer Service Agent

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Job Order #: 5813271

NOC: 6552
Employer Name:
KRAKR ENTERPRISES INC
Wage/Salary Info:
$39,000.00-$60,000.00
Posted Date:
18-Jun-2021
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
0-6 Months
Apply By:
09-Jul-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
KRAKR ENTERPRISES INC
Contact Name:
Crystal Rosengren
Contact Phone:
1-844-995-7257
Contact Email:
sales@krakr.ca
Employer Website:
www.krakr.ca


Description

Key Responsibilities

- Support customers with technical issues, payments, and scheduling

- Sales to new leads, as well as follow up work with current clients

- Basic customer troubleshooting, network and operational support

- Monitoring customer devices and network conditions

- Managing a team of installation partners and internal staff members

- Perform weekend network support and basic network troubleshooting

- Perform QC checks of Installs and review completed tasks for accuracy

- Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities


Skills

- Technical background in networks, wireless, IT services is highly valued

- Highly proficient English speaking

- Professional dress, speech and manner

- Ability to work independently, using sound judgement principles

- Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines

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