Job Order Detail

Description

.use proper greeting, smile and eye contact with the guests and coworkers
.follow company policies and procedures,
.Follow the company and brand standards check in and check-out of guest rooms.
.Accommodates special requests whenever possible assists in preregistration and blocking of rooms for reservations.
.Thoroughly understand and adheres to proper credit, cash handling policies and procedures.
.Understands room status and room status tracking.
.Knows room locations, types of rooms available, and room rates uses suggestive selling techniques to sell rooms.
Promote other services of the hotel coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms,.
.Possesses a working knowledge of the reservations department.
.Takes same day reservations and future reservations when necessary.
.Knows cancellation procedures.
.Knows how to use front office equipment
.Performing cashier related functions like posting charges to guest accounts follows procedures for issuing and closing safe deposit boxes used by guests.
.Uses proper telephone etiquette.
.Reads and initials the pass-on log and bulletin board daily.
.Knows all safety and emergency procedures, is aware of accident prevention policies.
Hotel Night Auditor
.Post room charges and taxes to guest accounts.
.Verifies all account posting and balances.
.Track room revenues, occupancy percentages, and other front office statistics.
.Prepare a summary of daily stats.
.Prepare of End of day procedure.
.Run end of day process in property management software (PMS).
.Understand principles of auditing, balancing, sand closing out accounts.