Job Order Detail

Description

The Parts & Service Coordinator is responsible for all parts & service inventory and sales for Norheim Ranching.  Providing quick and effective technical assistance with parts and service for customers is a key driver for support at Norheim Ranching.  Day to day responsibilities include handling customer calls, technical assistance, managing incoming and outgoing orders for Norheim locations, overseeing and managing inventory, assisting with product logistics including shipping and receiving, and overseeing general shop cleanliness.

Major Responsibilities:

Parts & Service:
    Work with general manager and office manager to manage overall parts inventories.  Ensure we have the right parts in stock while maintaining a budget.
    Keep parts inventory updated and report back to suppliers as required.
    Enter parts orders from packing slips into Quickbooks including part location.
    Oversee all supplier parts order programs.  Ensure that we are ordering parts on the right programs, at the right time, to maximize company profitability while maintaining proper stocking levels.
    Place all parts orders
    Receive and put away all parts
    Ship parts to customers / other locations as required
    Invoice parts / collect payment from customers
    Reconcile parts inventory with office manager on a monthly basis.
Service
    Answer calls from customers regarding service questions, provide technical information as required
    Create work orders for service work, close work orders and collect payment when completed (Ensure all service work is billed out)
    Assign work to service technicians as required.  Book road service calls as required
    Complete all warranty claims as required
    Book all after season work, assist with after season programs to keep shop busy
    Resolve customer issues / conflict as required