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Work Setting
- Hotel, motel, resort
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Standing for extended periods