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Specific Skills
- Address customers' complaints or concerns
- Recruit, train and supervise staff
- Participate in marketing plans and implementation
- Negotiate with clients for catering or use of facilities
- Ensure health and safety regulations are followed
- Develop, implement and analyze budgets
- Provide customer service
- Set staff work schedules and monitor staff performance
- Determine type of services to be offered and implement operational procedures
- Plan, organize, direct, control and evaluate daily operations
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Client focus
- Dependability
- Reliability
- Organized
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