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Our client manufactures agricultural and industrial equipment distributing their products through dealers, balancing practicality, and intelligent design with engineered toughness. This Canadian companys mandate is to meet or exceed the demands of their most difficult customer. In doing so, they know that staff will support all customers well.
This AfterMarket Customer Service Representative will support end-users (dealers and customers) with questions about the equipment bought for intensive livestock operations - like dairies and feedlots. The focus of this role is to ensure complete purchase satisfaction related to warranty, parts, service administration/support, and training. It also includes public relations, demos, and trade show work.
To be successful in this position, the knowledge, skills, abilities (KSA) identified are:
- Mechanical aptitude including powertrains and hydraulics - supported by a degree or diploma in an agricultural/mechanical field (e.g., agricultural equipment technician)
- 3+ years experience in customer service, technical support, or related problem-solving role
- Extensive knowledge of, and the ability to operate, agricultural equipment
- Excellent communication and computer skills
- Demonstrated ability to analytically solve problems, balancing practical experience with creativity
- Welding and fabrication skills are an asset
- An understanding of the ruminant livestock industry would be an asset
Sound like something worth exploring? Follow the website address and search for job #2012 for more information regarding duties.