Job Order Detail

Description

We currently have a full time position for Guest Service Agent vacant. The candidate is responsible for ensuring the highest standards of hospitality are demonstrated at all times when welcoming guests into the hotel.

Responsibilities and Essential Duties:
Follows all established and future front office Standard Operating Procedures.
Provides exceptional guest service at all times.
Communicates effectively with customers, co-workers, and supervisors.
Demonstrates teamwork by cooperating and assisting at the front desk as needed.
Handles difficult guest inquiries and concerns effectively, demonstrating problem resolution, and effective recovery.
Maximizes guest service by exhibiting strong knowledge of the hotel's facilities and services.
Effectively makes and alters reservations within the hotel computer system.
Promptly checks guests in and out, with attention to detail and accuracy.
Utilizes up-selling techniques to maximize profitability.
Follows Telephone Courtesy Key Deliverables and communicates clearly and courteously.
Qualifies and transfers incoming calls promptly to the appropriate extension
Responds to customer questions regarding hotel, in-house facilities, and local events.
Takes accurate and complete messages.
Ensures customer needs are met and followed up on in a timely fashion.
Identifies and forwards incoming faxes, customer mail, packages, and messages promptly.
Ensures organization and cleanliness of the front desk area.
Ensures customer concerns are addressed in a timely and professional manner