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- Communicate electronically and in person with business and office users experiencing IT difficulties to determine and document problems experienced.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Reproduce, diagnose, and resolve technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- May supervise other technical support workers in this group.
Specific Skills
- Install, Maintain And Repair Electronic Equipment
- Inspect And Test Electronic Equipment And Assemblies
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