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Job Description
SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
DUTIES & RESPONSIBILITIES:
Operations
Role models best practice customer service at Shoppers Drug Mart
Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
Participates in hiring/onboarding of new cashiers
Ensures all Cash staff have completed cash training and customer service training through SDMU
Update Process Board with tasks from store walk
Ensures tasks get accomplished in a timely fashion
Ensures that backroom inventory management initiative (BIMI) is to standard at all times
Generates daily low stock report and provides to merchandisers/section captains
Communicates expected deliveries with receiver to develop an action plan for receiving
Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
Customer Service
Proactively engages customers with increased focus during peak traffic times
Assists FSM to ensure all product-related processes are implemented effectively
Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
Coaches and trains all new merchandising hires on Store Standards
Ensures that exceptional customer service is provided beyond expectation, as outlined in the
Store Operating Standards
Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines.
Ability to lift up to 50 pounds
Ability to climb ladder