Job Order Detail

Description

Our busy cylinder repair and service business requires a Customer Service Coordinator to serve the needs of incoming customers.

Our customers include businesses and individuals who need rework, fabrication, machining and parts for their cylinders & equipment.

Reporting to the Customer Service Manager, responsibilities include:

Handling all incoming customer inquiries and assessing their needs for parts & service (including quotations);
Coordinating work with the shop team to ensure orders are filled on a timely basis. This includes prioritizing jobs and labour time, managing inventory, and arranging shipping or customer pickups;
Processing customer invoices and payments; and
Overseeing the front retail area.
This individual must be comfortable working independently and within a team, in a very positive manner, with a goal of serving customers and continuing to grow the business.

This position is best suited to those with past experience in a customer/technical services type of work environment. Hands-on experience and/or knowledge in parts, agricultural equipment, fluid power (ex: cylinders, hoses, etc.), maintenance & repair services, or similar type operations is an asset.

We will train individuals with a strong customer service ethic and background suited to serving customers in a retail service environment.