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Customer Services Supervisor

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Job Order #: 5832489

NOC: 6211
Employer Name:
S&R FACILITY SERVICES
Wage/Salary Info:
$28.27 per hour
Posted Date:
31-Aug-2021
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
On-going
Education:
Completed at least some post-secondary
Experience:
1-2 Years
Apply By:
15-Sep-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Thank you.

Employer Name:
S&R FACILITY SERVICES
Contact Name:
Manager
Contact Email:
admin@srfacilityservices.ca
Employer Website:
www.srfacilityservices.ca


Description

We are looking for Customer Services Supervisor
NOC 6314 for our operations in Regina.
This is full-time, permanent position.

Following is the list of duties, Customer Services Supervisor may perform.
    Ensure that customer complaints are resolved in a professional manner.
    Hire and train customer service staff to deliver high class customer service.
    Determine work procedures, work schedules, and workflow for customer service staff.
    Ensure that the customer calls are handled and answered in a timely and accurate fashion.

    Develop standard procedures and policies for improving the service provided to customers.

    Maintain in-depth working knowledge of the companys brands, systems, and processes.

    Monitor business and process metrics to measure and manage customer service effectiveness.
    Educate customers about organizations services.
    Maintain communication with customers via emails, phone calls, mails, etc.
    Prepare documentation and reports on routine customer correspondence for future reference purpose.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Additional Skills
 - Prepare work schedules
 - Hire and train or arrange for training of staff
Ability to Supervise
 - 3 - 4 people
Security and Safety
 - Basic security clearance
 - Criminal record check (abstract)

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