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Client Care Representative (CSR)

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Job Order #: 5836723

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Full Time
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Larissa Wilson

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Succeeding as a Bilingual Client Care Representative will require the following core qualifications and skills

Community college diploma, Bachelors degree or equivalent post-secondary education
Bilingual in French and English
The flexibility to work shifts which may include days, evenings, weekends
Previous customer service experience in social services, sales, call centres and/or office environments preferred, but not required
Characteristics of a Bilingual Client Care Representative
As a new employee youll get paid training to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. You will also receive technical equipment required for the job.
Successful Bilingual Client Care Representatives are:
Passionate about helping others
Excellent customer service, written and verbal communication skills
Dedicated to providing a meaningful customer experience
Empathetic and able to triage crisis situations to our clinical team
Go-getter, results-oriented and good-natured
Driven to achieve performance success and enjoy working in a fast-paced environment

Being part of the largest and most successful EFAP organization world-wide isnt the only benefit. Additional benefits include:

A permanent position with a competitive salary and signing bonus
A generous vacation policy and flexible benefits package
A robust training program that prepares you for your role
Opportunities to increase your earnings through performance-based incentive programs
An environment that values employee engagement, innovation and client service excellence
Development plans and resources to support your career aspirations
Growth opportunities in a company that promotes from within
A team of colleagues who work hard together and have fun


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