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FYidoctors is seeking a Full Time Patient Services Specialist on a permanent basis at our Regina Downtown & Rochdale practice. The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and a pre-testing patients before seeing the Optometrist.
Essential Skills
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
- Health services
Work Location Information
- Urban area
- Rural community
- Various locations
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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