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Guest Services Agent - Part Time

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Job Order #: 5836920

Employer Name:
RESIDENCE INN BY MARRIOTT REGINA
Wage/Salary Info:
TBD
Posted Date:
17-Sep-2021
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Part Time
Apply By:
22-Sep-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
RESIDENCE INN BY MARRIOTT REGINA

Employer Address:
 
1506 Pasqua Street
REGINA,SK
CANADA
S4T1A7

Contact Name:
Cari Lemeiux

Contact Phone:
6397393021

Contact Email:
cari.lemieux@marriott.com

Employer Website:
www.marriott.com



Description

Applicants must have availability for 3pm-11pm on both Friday and Saturday.

Residence Inn by Marriott Regina is in search of an outgoing, part-time guest service agent!
The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. At Residence Inn, we are all about RI-markable service, looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.

*Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Assist with Guest Requests
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer complaints and problems calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.

 

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