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Membership Experience Director

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Job Order #: 5836941

Employer Name:
Wage/Salary Info:
TBD - $20-$23/hour
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Employment Terms:
Full Time
University Bachelor's Degree
3-5 Years
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Employer Name:

Contact Name:
Megan Noels

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This role leads the Membership Experience team  focused on the YMCA of Regina membership service offering. This role is responsible for ensuring front line membership needs and requests are exceeded and improved upon.

Duties include but are not limited to:
- Strategy Development and General task Management of a team of 10+ employees
- Value-add approach to building and maintaining strong membership relationships with all members
- Troubleshoot all frontline membership concerns or problems
- Develop and coach membership sales employees in the areas of promotions, member relations, and problem solving
- Lead and motivate sales team to ensure monthly targets are met

Human Resources & People Management
- Manage, coach and develop a high performing team that meets departmental objectives, and delivers added value to YMCA membership offerings
- Set department objectives and review and assess ongoing performance of direct reports, including the administration of probationary period performance reviews and annual performance reviews.
- Ensure adequate staffing levels including recruitment, selection and onboarding responsibilities

Financial and Budget Control
- Manage the departments accounts receivable, payables and monthly invoicing
- Approve Time and Attendance for direct reports
- In collaboration with General Manager, HFA and CFO, prepare budget, forecasts, and all capital expenditures as well as ensuring compliance with legal standards
Experience and Skills Required:  
- Minimum 3-5 years of advanced experience managing 10+ employees
- Computer skills to respond to emails, conduct research, and read and create reports, procedures and policies
- Interpersonal and communication skills to work and relate with/to all team members at various organizational levels  
- Organizational and time and priority management skills
- Team building and motivational skills to maintain and achieve appropriate productivity and job satisfaction levels


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