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Customer Solutions Manager

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Job Order #: 5837054

Employer Name:
IntraGrain Technologies Inc.
Posted Date:
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Employment Terms:
Full Time
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Employer Name:
IntraGrain Technologies Inc.

Contact Name:
Human Resources Manager

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IntraGrain Technologies Inc., a Calian Company, is looking for a Customer Solutions Manager to join our Development team.  Reporting to the Director, Software Development, this leadership role will oversee the development of modern, consistently branded interfaces for all users (customers, dealers, and internal staff).  This highly collaborative role will continuously drive customer focused development for improved customer experience and increased revenue. Successful candidates will have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level.

What will you be doing?
    Actively participating in development;
    Providing regular progress reports on customer facing solutions and developments;
    Acting as liaison with other departments (CX, Support, Product Management) to manage customer facing priorities;
    Making informed decisions on technology choices;
    Engaging with other areas within the Software department on architecture and data design decisions;
    Collaborating with other leads/managers on priority alignment and project direction;
    Mentoring and guiding direct reports.

What skills will you bring?
    7+ years of experience in software development, engineering, or a similar field;
    Strong communication and problem solving skills;
    High attention to detail;
    Leadership experience is an asset.


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