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MGR Infotech Limited is 100% Canadian Based Company with local roots in the province of Saskatchewan with future operation growth in Alberta and British Columbia. By leveraging on Technology, MGR Infotech Limited recognizes IT Support Services to solve IT challenges, for our clients to free up resources and improving productivity in other areas.
Job Description: User Support Technician
User Support Technician provides technical support to computer users who are having difficulties with computer hardware, communications software, and computer applications. Our chosen applicant will be a highly motivated and dynamic individual with excellent knowledge of computer hardware and software systems, time management, communication, and people skills.
Job Duties and Responsibilities
Troubleshoots and resolves technical problems by communicating electronically and in person with computer users experiencing difficulties
Answers users inquiries to provide technical support for software maintenance or use.
Oversees the daily operations to ensure proper operation of computer systems
Consults user guides, technical manuals to research and implement solutions and read trade magazines or attend seminars to maintains knowledge of computer hardware and software
Develops training materials and procedures to advise and train users in computer interface.
Participates in the redesign of applications and other software
Prepares evaluations and recommends improvements and upgrades for users.
Job Hours: Full time (Monday to Friday)
9 A.M. to 5 P.M
35 Hours per week
Essential Skills
- Reading text
- Document use
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Certified Computer Programmer (CCP)
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Security and Safety
- Criminal record check (abstract)
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