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As a leading IT provider in Saskatchewan for over 25 Years, Horizon is extremely proud to provide each client with a comprehensive service desk solution operating out of our Saskatoon Office. The Horizon Service Desk provides a flexible and scalable solution utilizing a variety of next-generation software to empower your organization. Tier 1 to expert Technicians form the team and move together through large volumes of small issues at our clients.
Using industry leading Ticket management systems, all levels of Technicians work together through large volumes of issues from easy to challenging to very complex.
Horizon is currently seeking a talented & energetic Full-Time Permanent Service Desk Analyst to join our Regina, Saskatchewan business unit.
You will be part of our IT Service Desk team providing support to Horizon Managed Services customers. Your primary role is to provide first level support remotely or onsite as required. You must have a commitment to customer satisfaction by delivering friendly courteous service to our clients.
Technical Competencies:
Office 365
Azure
Microsoft Teams
Exchange
Windows 7, 10
Mac OSX
Windows Server (2012, 2016, 2019)
Networking
Firewalls
Backup Technologies
Preventative maintenance
Qualifications:
Understanding of ITIL framework
Problem solving skills
Prior experience on a Service Desk an asset
Prior experience providing deskside support an asset
Ability to work on a team
Ability to move from one task to the other quickly
Desktop / laptop troubleshooting and repair
Attention to detail
Excellent written and verbal communication skills
Certifications an asset (Microsoft, CompTIA, Fortinet)
Work Setting
- Help desk
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