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Under the direct supervision of the Outreach Manager and the general supervision of the Directors of Womens Housing, the Diversions Services Support Worker will respond to crisis and provide support from a Trauma Informed, harm reduction and client centered approach to women and families with complex barriers, working in collaboration with other YWCA teams in meeting their basic needs for housing, food, and safety.The duties and responsibilities include:
Service Delivery
Connect with and build relationships as the first point of contact for walk-in clients at the YWCA,
Direct clients into appropriate YWCA programs (Outreach, Shelter, or Residence) or provide light touch diversions services
Respond to crisis situations in a trauma informed manner, de-escalate when needed.
Support women and families to connect with Outreach Coordinators or Residence Coordinators to navigate government and community programs.
Maintain positive relationships with other frontline teams working with our target population, with a focus on agencies providing services for individuals impacted by FASD, mental health challenges and addictions
Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities
Establish/maintain positive relationships with other professionals in the community including police, mental health support teams, emergency services.
Follow common case planning process with eachindividual, including:Intake/assessment process
To see the complete job description as well as the qualifications, please visit our website:
https://www.ywcaregina.com/careers