Job Order Detail

Description

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career - path supported by your organization? We offer that and so much more.

THE COMPANY - Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

THE POSITION: This position provides support to staff and members in lending, deposit, and service administration, ensuring all activities are in compliance with credit union policies and procedures. The Support Services Analyst provides expertise in the implementation and maintenance of programs, products and procedures as they relate to the department.How does one do this? Glad you asked!

A System Support Analyst does the following:

Provide technical direction and support to advisory staff to ensure efficient and accurate delivery of moderate to complex products and services, and assist members if advisory staff cannot answer their questions
Assist Support Specialists in the development and implementation of procedures within established policies to ensure effective operation of the Credit Union
Participate and review compliance ensuring it is adhered to among retail and support staff as it relates to regulatory requirements (FINTRAC, Concentra, CRA)
Respond to verbal and/or e-mail requests utilizing MemberFirst service model
Workas ateam to cover additional duties in a fast-paced environment.


Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have minimum one year of formal education or equivalent; plus 1 to 3 years of job related experience or equivalent combination of education and experience
Have a strong understanding of the Microsoft Environment, workflows, and file management