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Humboldt Sobeys is locally owned and operated full service grocery store located in Humboldt Sask. For information on Humboldt go to http://www.humboldt.ca/
Overview
The Front End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well trained staff. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.
Job Description
Keep work area clean and presentable at all times
Remain current store promotions and ensure execution.
Ensure accurate labeling of products through adherence to company pricing strategies
Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit.
Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives
Lead department in accordance with company presentation standards
Act as the departmental "go-to" person in charge of department, when required
Recruit, train, develop, motivate and coach employees, and provide regular feedback to support the department leadership team
Schedule and monitor breaks, back-ups, and other departmental activities
Follow store lock-up procedures, when required
Other duties as required
Job Requirements
Full knowledge of department operations and skills
Ability to work independently in a fast paced environment
Ability to work a variety of shifts including some early mornings (6am start), evenings (10:00pm closing) and weekends
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- More than 20 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Bondable
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