Job Order Detail

Description

Administrator to coordinate with clients, technicians and management. Primary responsibility will be to manage technicians daily schedules. Secondary responsibility is backing up accounts payable, accounts receivable and payroll.

Responsibilities:
Answering telephones and email
Customer service, maintaining client base
Dispatching service calls, create work orders, organize parts for jobs
Overseeing technicians scheduling, including arrangement of accommodations
Reviewing technicians daily reports to ensure they are complete
Assist with shipping and receiving, assist with tracking inventory
Assist with A/P, A/R & Payroll when necessary
Proactively investigating and resolving client problems and recording nature of inquiry
Over the counter sales & customer service
Participating regular meetings
Opening and closing the office as required, hours are 8:30 am to 4:30 pm daily

Skills and Abilities:
Business Equipment and Computer Applications
- QuickBooks Enterprise Solutions or similar accounting programs
- Microsoft Office, including Word and Excel

Area of Specialization:
- Reports and records
- Invoice billing & Payables (cheques)
- Correspondence

Specific Skills:
- Customer service, customer relations
- Type and proofread correspondence, forms and other documents
- Schedule and confirm appointments
- Arrange travel, related itineraries and make reservations
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information as needed
- Set up and maintain manual and computerized information filing systems

Security and Safety:
- Bondable
- Basic security clearance
   Transportation/Travel Information
- Valid drivers abstract

Work Conditions and Physical Capabilities:
Ability to ship and receive boxes under 50lbs
- Repetitive tasks
- Attention to detail

Personal Suitability:
- Team player
- Flexibility
- Accurate
- Reliability
- Organized