Job Order Detail

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with the mandate to lead Saskatchewan Electronic Health Record (EHR) planning and strategy for the Province of Saskatchewan. Our vision is Connected healthcare, accessible to everyone, everywhere with a mission to Collaborate to transform healthcare through the use of information and innovative technology. eHealth is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

Wait List Information Clerk
This role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals.  Inquiries can include but are not limited to:  referral status, urgency, redirects, specialist exceptions, etc.  You will respond to stakeholder inquiries received via phone, email, fax, and through the Referral Management Service Referral Viewer and deliver accurate, appropriate and timely support to our stakeholders providing patient-centered care.  Working in this type of environment calls for above average typing/data entry skills, excellent interpersonal, and strong communications skills to establish and maintain effective working relationships.

The successful candidate will understand/demonstrate best customer service practices and principles.  Typically, the knowledge and skills required for this role are obtained through experience in a medical office environment utilizing medical terminology coupled with strong customer service related experienced that is supplemented with data entry experience.

If you are looking to challenge yourself and showcase your abilities, we would love to hear from you. For more information on this position please visit our website.