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Customer Care Associate

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Job Order #: 5841375

Employer Name:
SecurTek - A SaskTel Company
Wage/Salary Info:
As per CBA. $13.80-$14.71 to start. Step every 6mo to max $19.16.
Posted Date:
18-Oct-2021
Location:
YORKTON
 
# of Positions:
5
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
22-Oct-2021
How to Apply?:
Applications can be sent to: SecurTek Human Resources SecurTek A SaskTel Company 70 - 1st Avenue North Yorkton, SK S3N 1J6 Email: securtek.hr@securtek.com
 

Application Information

Employer Name:
SecurTek - A SaskTel Company

Employer Address:
 
70 FIRST AVE N
YORKTON,SK
CANADA
S3N1J6

Contact Name:
SecurTek HR

Contact Email:
securtek.hr@securtek.com

Employer Website:
securtek.com



Description

Can you provide outstanding customer service?

This position is in Yorkton's state of the art customer contact centre. You will be responsible for providing quality customer service to answer inquiries from customers by utilizing inbound and outbound calling.

Hours of the department are subject to change as per the CBA, but are currently Mon-Fri 8am-6pm.

Typical Duties:
- Respond and handle inquiries and concerns from customers, dealers, outside contractors and agencies with a focus on quality customer service.
- Utilize methods to save customers who are wanting to cancel.
- Recommend solutions for the sale of products and services.
- Handle and confirm billing inquires.
- Take customer payments.
- Prepare written communications.
- Performs data entry of customer information.

Qualifications:
- Grade 12 Diploma and/or 1 year call centre or related customer service or sales experience.
- Working knowledge of PCs and a typing speed of at least 25-45wpm.
- Excellent communication skills, both written and verbal, and strong listening and negotiating skills.
- Ability to handle positive and negative customer interactions with diplomacy, tact, courtesy and a positive tone of voice.
- Successful applicants will be required to provide a criminal record check prior to employment.

SecurTek offers a variety of opportunities for advancement within a supportive and challenging environment. We offer health, dental, and vision benefits, paid sick days and an excellent pension program.

All applicants must:

Be fully vaccinated
OR
Provide a negative COVID-19 test every 7 days

 

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