Job Order Detail

Description

SGI is currently seeking a permanent and a temporary Junior Employee Experience Specialist in Regina, SK. The successful incumbents will be responsible for coordinating and supporting the delivery of a defined physical or digital customer experience design process for the business across channels for both customer experience improvement projects and other projects that impact the customer experience. In this role you will coordinate and support the review and analysis of complex customer interactions and pain points, and the design, development and implementation of solutions. You will also work closely with the business to recommend and implement solutions that support the intended customer experience and enhance the efficiency, effectiveness and quality of business operations.

Requirements


We are looking for candidates who have a bachelor's degree in Business Administration or Commerce, Computer Science or a related discipline (Math, Statistics, Arts). Candidates should have at least five years experience in employee experience or process analysis. Change Management (ADKAR) certification and Lean Six Sigma certification (Yellow belt minimum) is considered an asset. Alternative combinations of relevant education and experience may also be considered.

Why SGI?


Because SGI is a great place to work. We value integrity, caring and innovation. We have an intentional culture that promotes trust and participation in a way that encourages employees to bring their hearts and minds to their work. Part of the SGI experience that our employees value most lies within the community comprised of their coworkers. The employee community isnt the only reason our people stay at SGI; we also offer a wide range of benefits and invest in career development to meet the needs of our employees. We embrace diversity, recognizing and celebrating our differences and our similarities. Our careers are as diverse as our employees.