Job Order Detail

Description

Working with ISM will work wonders for your career!

PLEASE NOTE:
This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).

This role is subject to additional security screening requirements.

Relocation Assistance/Bonus of up to $10,000 may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.


The Bilingual Analyst Trainee will be assigned to work in the Service Desk providing end-user support to ISM Canada customers, both internal and external. The Analyst Trainee may provide services that are supervised by a more senior analyst.

RESPONSIBILITIES:
Provide Tier 1/1.5 trouble shooting to end-user  escalating support to more senior technicians as required.
Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction.
Develop an in-depth knowledge of the use, operation and support of desktop hardware and software
Assist with workstation rollout activities, including software installation and asset tracking management.
Develop a solid understanding and use of ITIL incident management processes.
Monitor, analyze and resolve problems with the use, operation or support of hardware and software.
Document operating systems, support problems, or business systems problems.
Monitor existing systems and suggest improvements.
Learn and provide support for new technologies, processes, products and systems.
Interact and support team members, customers and users.
Provide 7x24 on-call support on a rotating basis.
Maintain existing technologies, processes, services or products.
Troubleshoot and/or provide support for products and services with assistance from a more senior staff member.

To view the full job description and minimum qualifications, and submit your application, visit the ISM Careers Portal at: https://www.ismcanada.com/careers