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Under the supervision of the Manager of Judicial Programs, CSO/FO Caseworker will be responsible for registering and monitoring client files and creating and maintaining a positive first impression for John Howard Society clients, staff and public and support the Fine Options Program.
Duties:
- Utilize communication skills to ensure a positive image of the John Howard Society in the community through excellent reception skills
- Interview all program applicants
- Locate appropriate job placements, ongoing monitoring of those placements & the appropriateness of the placement agency
- Provide such reports, records, billing, statistics & budget information as may be required by the program criteria
- Maintain confidentiality
- Perform other duties of a related nature as assigned
Qualifications (Combination of):
- University Bachelors degree in a relevant field
- Work experience in an administrative of role for minimum 1 year
- Work experience in working with community partners, court & Justice partners for a min. 1 year
- Compliance with the designated Risk Management policies of the National John Howard Society
Demonstrated track record of quality customer service
- Computer skills with emphasis on Microsoft suite of programs
- Valid Drivers License
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Additional Skills
- Use computer applications
- Perform administrative tasks
Specific Skills
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Interview clients to assess their situation and determine the types of services required and eligibility
- Deliver presentations at conferences, workshops or symposia
Work Setting
- Community service organization
Client Population
- Adolescents
- Adult
Area of Social Work Specialization
- Socio-economic needs or conditions
- Community development
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