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Were looking for a Bilingual Technical Support Specialist. The incumbent will be responsible for troubleshooting with end users from start to finish and will be reporting to the I.T Manager on suspected hardware/software problems and their solution. The successful candidate will be required to work alone with minimal support.
Responsibilities
Troubleshoot hardware/software problems over the phone and/or remote connection or in person
Troubleshoot system and network issues and diagnose and solve hardware and software faults.
Remotely configure computers, network infrastructure and peripherals.
Process and record call transactions using ticketing and/or tracking software.
Skills
Experience with remote support and troubleshooting from Desktop to Server and Network.
Strong hardware knowledge (i.e.: servers, network cards, LAN diagnostic equipment, etc.)
Strong knowledge of Windows server OS administration (Win 7, 8, 10 Server 2012, 2016). Office 365 administration.
Requirement
Bilingual (English and French)
Bonus Skill:
Experience with Retail equipment (i.e.: , pin pads, printers, etc.)
Experience with IT network equipment cabling requirements and connections
Computer and Technology Knowledge
- Word processing software
- Linux
- Internet
- MAC
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Applications - desktop
- Security software
- Spreadsheet software
- Office Suites
- Mail server software
- Data analysis
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Own vehicle
- Willing to travel
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Consulting firm
- Computer systems unit
- Help desk
Work Conditions and Physical Capabilities
- Physically demanding
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Own Tools/Equipment
- Computer
- Internet access
- Cellular phone
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